Manager, Lean Healthcare Strategy and Implementation
Jennifer Condel is the manager of Lean healthcare strategy and implementation for the Jewish Healthcare Foundation (JHF) and supporting organizations, the Pittsburgh Regional Health Initiative (PRHI), Health Careers Futures (HCF), and Women's Health Activist Movement Global (WHAMglobal). In this role, she works with healthcare organizations to apply systems thinking, aligning quality improvement efforts at every level, to achieve their strategic vision and goals. This includes in-person and virtual education and coaching for healthcare staff (senior leadership, management, and front line), in PRHI's Perfecting Patient CareSM (PPC) methodology for Lean organizational development and systemic change. Condel works with diverse healthcare organizations and teams, including hospitals, primary care practices, AIDS service organizations, Federally Qualified Health Centers, community-based care organizations, behavioral health care organizations, hospitals, and health departments, to identify gaps and design for improved patient care and staff satisfaction. In her role as an experienced facilitator, Condel applies various learning collaborative approaches to engage organizations and staff in peer-to-peer knowledge sharing and improvement experiences to support the statewide PA PQC Pennsylvania Perinatal Quality Collaborative, Patient Centered Medical Home Learning Network, Minority AIDS Initiative, Southwest PA Ryan White Learning Collaborative, and Pittsburgh: A Safer Childbirth City. Condel has over 30 years of experience in health care, including positions as a system-wide improvement specialist for the UPMC Health System, anatomic pathology laboratory manager and specialist in cytotechnology, as well as team leader for the UPMC Anatomic Pathology Learning Line, where she taught and coached a Histology Department Learning Line model for pathology using the PPC methodology. She has published and presented in the areas of Lean philosophy and concepts, problem solving, and quality assurance. Condel earned her bachelor's in medical technology from the University of Pittsburgh and holds a cytology certification from UPMC Magee-Womens Hospital.